Laurent "LT" Therivel, a proud Marine veteran who started aspresident and CEO of UScellular less than a year before hisundercover mission, is intent on seeing how his new endeavorsfor brand growth are operating. Will he be all charged up whilemaking customer calls offering the latest company deals? Willhe connect well with staff sales associates and networkengineers when learning about their day-to-day duties andchallenges? Does he learn there's work to do to get theirstores to have "high-speed" customer service?
